WARRANTY

Every buyer, transaction, and payment is protected by PayPal Protection, which provides a guarantee for up to 30 days. However, Phoenix Store offers a maximum limit of 2 days for a refund if an order is not shipped.

Warranty terms for products are as follows:

• Cancellation: If the order has not been shipped, usually within 1-2 hours after payment
• Support: Applicable for 7 days from the date the buyer receives the order
• Replacement: You can request a replacement if the order encounters issues within 7 days of receipt.

RETURN OF GOODS & FUNDS

Orders that have been purchased cannot be returned because Phoenix Store sells digital products. Please consider this before making a purchase because payment implies agreement with the Terms and Conditions of Phoenix Store.

Refunds apply if:

• Order status is not shipped The order is not shipped within 2 days (2×24 hours)
• The product is out of stock (Unavailable)

EXCHANGE / REPLACEMENT

If the product you purchased is damaged and unusable, you can request a replacement with a similar item or one of the same value.

Requirements for requesting a replacement:

• Provide evidence in the form of videos/photos
• Answer any questions posed by the Seller
• Follow the instructions provided as a solution to address the unusable product

If you have completed all the steps and the product remains unusable, you can request a replacement.

Phoenix Store is committed to providing the best service and selling quality products. Every product sold undergoes checks and testing to ensure functionality. However, this text serves as a reference in case of any issues and is one of the regulations applicable at Phoenix Store.

Thank you.